"Of all our national assets, archives are the most precious; they are the gift of one generation to another, and the extent of our care of them marks the extent of our civilization."
Arthur G. Doughty
Dominion Archivist, 1904-1935

Communications Archive

CEDAR’s Communications Archive is a secure central repository for storage, tracking and access to Customer Information, Documents, Delivery Data, and Transaction Tracking. All documents and transactions processed by CEDAR for all delivery channels (print and/or electronic) are accessible by the enterprise via CEDAR’s Customer Servicing Portal, or via SSO from your existing servicing solution – ultimately giving you access to ALL communications with an individual customer. And, your customers have direct access to archived communications via a Customer Self-Servicing Portal (Web or Mobile).

Customer Information Archive – Tracks and provides access to customer contact and preference information such as:

  • User Contact Information
  • Customer Accounts/Subaccount Information
  • Delivery Channel Preference by Document/Communications Type

Document Archive – Stores and provides both Customer and Customer Service Representative access to:

  • Statements, Invoices and/or Bills
  • Core System, Ad Hoc and On-Demand Letters
  • Inserts, Attachments and Forms
  • Scanned Documents
  • Cross Reference Data

Delivery Archive – Stores multi-channel document delivery data for enterprise access:

  • Email, Portal and SMS views
  • Fax, Print and Mail Deliveries
  • Date, Time, Status and Failure Codes
  • Replies, Resends and Responses

Transaction Archive – Stores all transactions processed by CEDAR for all delivery channels including:

  • Type and Details (e.g. Payments, Enrollments, Offer fulfillment, etc.)
  • CSR (on behalf of) logs/transactions
  • Date, Time and Status Codes
  • Source IP, Device, OS, Versions

CEDAR offers a Comprehensive Customer Communications Platform delivered as a configurable set of services specifically configured to meet our clients’ needs and maximize return on investment. From core document composition, document content management, multi-channel delivery (Email, Print and Mail, website, mobile, text, fax) and response management to document archive capabilities CEDAR delivers the capabilities companies need to bridge the gap between core systems and the ideal customer experience. Our tools put the business in control of document and communications content changes and take the strain off taxed IT resources by providing all necessary support before, during, and after project implementation.

Questions? Use the buttons below, call (770) 395-5060 or email us at sales@cedardoc.com.