"94 percent of executives cite legacy systems as having a major negative impact on key technology initiatives."

CEB

Hosted Managed Services

What sets us apart from the competition is this: CEDAR isn’t another piece of software that you buy and ultimately stick on a shelf because it’s not achieving the goals you had hoped it would.

CEDAR Document Technologies provides a fully hosted, single-point solution that allows you to outsource the complexity of deploying a Customer Communications solution while providing your business units the ability to manage the content, rules and workflows required to make you more agile and responsive. CEDAR offers a combination of the industry’s leading tools, custom technologies, and years of industry and subject matter expertise.

MANAGED SERVICES

PLAN

  • Communication & Process Workshop
  • Operational Issue Driver Definition
  • Current State Discovery
  • Best Practices Analysis
  • Target Operational Improvements
  • Project Charter Creation
  • Define Business Requirements
  • Create Technical Design
  • Create UX Design & Mockups

SOURCE

  • Solution ROI Lever Definition
  • Business Case Development
  • Vendor Capability Benchmarks
  • Business Requirements Engagement
  • RFI/RFP Development
  • Master Services Agreement
  • Statement of Work
  • Service-Level Agreement
  • Risk Assessment Support

IMPLEMENT

  • Multidisciplinary Team Assignment
  • Joint Project Planning Template
  • Requirements Management
  • Technical Design Management
  • Platform Configuration
  • Client & 3rd Party Integrations
  • Acceptance Test Plan Management
  • Training, Launch & Rollout Support
  • Digital Adoption Support

RUN

  • Service Delivery Management
  • 24/7 Level 1,2,3 Service Desk
  • Run SLA, KPI, QoS Checks
  • Proactive Process Monitoring
  • Issue Ticket Managment
  • Issue Remediation & Escalation
  • Six Sigma QoS KPI Reporting
  • Regular Customer Upgrade Support
  • Annual DR Tests
  • Quarterly Security Tests

EVOLVE

  • Account Managment
  • Monthly Activity Reviews
  • Quarterly Business Reviews
  • Non-CMS Change Management
  • Written Change Request Process
  • Detailed Scope & Estimate
  • Schedule Plan & On-Time Delivery
  • Product Roadmap Input
  • Technology & System Upgrades

Hosted Services

  • Atlanta Primary Site
  • Phoenix DR Site
  • Real-time Mirror
  • SSAE 16 SOC 2
  • PCI Level 1
  • ITIL Processes
  • Redundant Systems
  • Redundant Networks
  • Encrypted Storage
  • Quarterly DR Tests
  • Managed Partners
  • Service Guarantees
  • Load Certified
  • Uptime Certified
  • Security Certified

Questions? Use the buttons below, call (770) 395-5060 or email us at sales@cedardoc.com.