"Customer Communications Management is rapidly evolving from an infrastructure issue to a business strategy."

Mark Breading
Partner
Strategy Meets Action

Digital Customer Communications Management (DCCM)

Historically, Customer Communications Management (CCM) was accomplished with multiple software tools and implemented with narrow and short-term goals. All of them had to be stitched together and supported by an internal IT team already straining to implement and maintain critical core, CRM and contact center systems.

With CEDAR’s fully hosted CCM solution, integrated services are deployed to streamline and modernize the entire communications process and connect information from all systems. Consistent, modern, personalized multi-channel communications are produced with end-to-end governance, visibility and quality assurance. Our single-source solution manages the entire customer communications life cycle as an Enterprise Shared Service.

MODERN MULTI-CHANNEL DELIVERY: Our full spectrum print & digital communication channels result in true multi-channel servicing and personalization for your customers.

HIGH-SPEED CHANGE: The majority of content changes required in customer communications can be completed in real time, not months.

FULL LIFE CYCLE SERVICES: We assist you in the planning, sourcing, implementation, run management and evolution of your customer communications needs.

CENTRALIZED GOVERNANCE & CONTROL: Single source for all customer communication content and activity with versioning, audit trails, usage tracking, reporting, review & approval.

MULTI-SYSTEM INTEGRATION: Our API and data integration tools can aggregate content from multiple systems to provide a seamless customer experience.

Digital Customer Communications Management(DCCM)

Data Normalization
• Batch File, Web Service Input
• XML, CSV, EDI, TXT, AFP, TIF, PDF
• Transactional Document Data
• User Profile & Preference Syncs
Resource Management
• Any Binary File Type Upload
• Full Text Search or Folder View
• Review, Approval, Publish
• CMS, Web, Export/Import APIs
Template Management
• Template Library By Channel
• Document, Email, Mobile, Web, SMS
• Version Control Review & Approve
• Proofing Test Management
Letter Management
• System-triggered & On-Demand
• WYSIWYG Designer with Forms
• Version Control Review & Approve
• Proofing & Real-time Publication
Campaign Management
• WYSIWYG Designer with Forms
• Print, Email SMS Options
• Proofing, Delivery Throttling
• Tracking, Promoting, Dashboards
Multi-Channel Composition
• PDL, PDF, iPDF, JSON, HTML5
• Delivery Address Cleansing
• Data Extracts, MRDF, Indexes
• Statements, Letters, Invoices, Messages
Multi-Channel Delivery
• Print, Email, SMS, Mobile, Web, Fax
• Delivery Optimization
• Tracking, Retry, Reporting
• IMB Trace, Open, Opt Out
Communications Archive
• Documents, Messages, Activity
• Content, Profile, Preferences
• PDF, TIF, XML, TXT, JSON, etc.
• SSO & RESTful API Access
Administration Portal
• User Access & Role Management
• Job & Delivery Tracking
• Content Management
• Agent Servicing Tools
SSO/API Libraries
• Data Input & Retrieval
• Message Delivery Triggers
• Content Import/Export
• CRM System APIs
Tracking & Reporting
• All Input, Delivery & Activity
• 30+ Standard Control Reports
• 20+ Management Reports
• Data Warehouse BI Access
Extensible Services
• Custom Input Data Formats
• Custom Composition Output
• Custom Process Workflow
• Custom System Integrations

CCM-Fact-Sheet-Images

Questions? Use the buttons below, call (770) 395-5060 or email us at sales@cedardoc.com.