CEDAR provides the capabilities that Property & Casualty, Life & Annuities and Health insurance companies need to create and sustain strong, positive relationships with their clients. Our platform provides our clients with the ability to create, manage and deliver effective communications and service interactions across multiple delivery channels.
Our solutions help insurance companies:
- Increase electronic adoption
- Improve the Customer Communication Experience
- Reduce Print & Mail Costs
- Lower Operational Costs Through Business Process Automation
- Enhance Agent & Customer Self Service
From quotes to ACORD and ISO forms, welcome kits, benefits contracts, billing statements and insurance agent communications to on-demand and interactive letters for use in contact centers, agent offices, or by claims personnel – CEDAR will help you optimize your insurance customer communications and correspondence.
Click below to view some of the webinars we’ve co-hosted with some of the leading insurance industry thought-leaders.
Insurance Customer Communications:
3 Areas Where Innovation Trumps Tradition
Contact centers and the surge in social media represent unique openings for insurers to gain insight into customer preferences. Our data shows consumers expect to switch seamlessly between sales and service channels but most carriers face difficulty in maintaining quality, personalized communication in this environment. Proactive customer outreach will be the hallmark of future industry leaders.
Data concerns and data opportunities abound, but many insurers still struggle with determining what initiatives will generate the most return on time and capital investment. Growth will remain elusive in 2012, but strategies exist that can strengthen customer and distributor loyalty.
CEDAR offers a Comprehensive Customer Communication Platform delivered as a configurable set of services specifically configured to meet our clients’ needs and maximize return on investment. From core document composition, document content management, multi-channel delivery (Email, Print and Mail, website, mobile, text, fax) and response management to document archive capabilities CEDAR delivers the capabilities insurance companies need to bridge the gap between core systems and the ideal customer and agent experience. Our tools put the business in control of document and communication content changes and take the strain off taxed IT resources by providing all necessary support before, during, and after project implementation.
Click below to read what insurance industry thought-leaders are saying about customer communications management.