To get the maximum value from CEDAR’s services, your personnel and customers need to know how to use them effectively.
CEDAR offers multimedia training tools that cal help your internal users and customers experience the total value of the services available to them. These training tools engage viewers with sight, sound and motion, a major advantage over the static help menus most other communications solutions provide.
Whether you are training a new CSR on CEDAR’s document archive or teaching a customer how to use the functionality in a marketing offer, CEDAR can help your enterprise make the most effective use of CEDAR’s services.
CEDAR’s multimedia and training tutorials cover:
- Script Development
- Screen Capping
- Creative Design
- Voice Recording
- All Coding
- Quality Assurance
- Deployment and Hosting
CEDAR recommends that tutorials be deployed at least 30 days prior to program implementation so that they can be used in your awareness and solicitation campaigns. See an example of a CEDAR tutorial here.