Successful organizations must be agile, and agility starts with the business users on your front lines: the customer service representatives (CSRs). When CSRs have a customer on the phone, they need the ability to instantly make changes to customer communications and correspondence and respond right away.
CEDAR’s Rapid Letters™ helps empower your business users by enabling them to:
- View all customer correspondence (actually see what the customer received)
- Respond quickly to issues using our template-driven, letter generation tool
- Manage templates without requiring involvement from the IT department
SEE CEDAR’S RAPID PRODUCT SUITE IN ACTION
See how CEDAR implemented its Rapid Letters and Rapid Content tool for a leading online bank that needed to rebrand all of its documents, statements and letters
within 6 months.
The challenges our client faced included:
- Limited ability for rapid change with current core systems
- No consistency to letter templates because they were managed in MS Word
- Printed documents did not comply with new brand’s requirements for user friendly online experience
- No electronic delivery capabilities
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