Our Platform

CEDAR is a Business Process Outsourcer (BPO). We offer our services through a comprehensive Core Processing Platform for customer servicing documents and communications and their associated self servicing transactions.

Our Comprehensive Customer Communication Solutions (C3S) integrates our technologies and services into a “Central Nervous System” that connects our clients’ core business systems to their customers through a variety of outbound and inbound communications channels.

All platform services are enabled through proprietary data transform engines that convert disparate data formats from any number of distribution sources into a CEDAR XML structure for rules based use and data warehousing. This data versus document centric approach provides the processing flexibility to deliver a comprehensive suite of integrated servicing options from one platform.

The Value - Flexibility on how, when and where you communicate with your customers and how they transact with you.
The Benefit - Cost savings, brand differentiation and an overall improved customer experience.

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EBPP - Electronic Bill Presentment & Payment (EBPP) is a form of electronic billing where a company bills its customers and receives payment electronically over the Internet.[1] As the name also denotes, it addresses not only Bill Presentment, but also when applicable the process model for consumer payments to business. Paperless customer communications – save on paper and postage and enable electronic servicing and marketing capabilities   Electronic documents - An electronic document is any electronic media content (other than computer programs or system files) that are intended to be used in either an electronic form or as printed output.   Customer Communications Management is a term highlighted by research companies such as Gartner Group, CEDAR document technologies, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to advance the way that they communicate with their customers.