When your Customer Service Representatives and front-end business users need to respond to customer queries immediately and send secure and compliant written communications, CEDAR’s Rapid Letters is your solution.

Your customer facing employees can use the Rapid Letters interface to personalize and send ad hoc documents using pre-developed templates while they have the customer on the phone. And, your business users can drive and maintain regulatory compliance of all letter content without the need for an I.T. project.

Features of Rapid Letters

Rapid Letters includes two submodules, Template Builder and Letter Sender.

Template Builder

The Template Builder module provides:

• A CEDAR-built template framework
• Fixed style elements based on your style guide
• Input of metadata and standard content
• Creation of new templates based on older existing versions
• Template search interface
• Activation controls of template versions
• Version histories for auditing purposes
• Role-based control of editing and activation

Click on the image for a more detailed look at Template Builder.

Click on the image for a more detailed look at Letter Sender.

Benefits of Rapid Letters

  Lowered dependecy on your internal I.T. department.  You won't be waiting weeks or months in I.T.'s queue.

  Stay regulatory compliant.  Avoid the headache of compliance missteps by enabling users to make simple changes.

  Real-time response.  Your customers recieve a rapid response while they are on the phone with your CSRs.

  Consistent look & feel of all documents.  All of your customer communications will be easy to read & understand.

  Enhanced customer servicing.  Access to historical data for a "single point of contact" customer experience.

  Increased customer satisfaction.  Personally relevant content improves the customer's overall experience.