C-E-D-A-R
Services fall into the following five technology categories necessary to effectively communicate with and support the 21st Century Customer:
- Composition - print, interactive PDF documents, text messaging & alerts, data for IVR, ad-hoc call center letters, and next generation mobile communications. Plus our Adaptive Content Management and Rapid Letters solutions.
- Enhancements - security, navigation and rules based transactional capabilities through personalized marketing and self servicing functionality for both print and electronic communications.
- Delivery - customers choose their delivery preference for the various types of communications channels including: postal mail, secure push email, portal, text message, Fax, IVR or mobile.
- Archival - all documents and supporting transactional data from all delivery methods stored and accessed in one central location including call center letters through our Rapid Letters Solution.
- Response Management and Self-Service - all electronic communications are embedded with Automated Response Transaction (ART) functionality that allows the recipient to execute transactions, specific to the communication. Similarly, we create companion documents to execute the same transaction when the outbound communication is a printed document.