Comprehensive Customer Communications Solutions (C3S)
- Adaptive Content Management - web interface to manage document content and the rules for use of the content
- Print and electronic document composition
- Print & Mail Optimization and Management - including companion documents to enable self servicing options
- E-delivery of a secure, interactive PDF - “A Personalized Website in a PDF”
- Data structure to support an integrated Text and IVR message and alert system
- Repackaging, data extracts of document content
- Electronic Enrollment and Customer Delivery Preference Management
- Archival access to all documents and transaction data
- Rapid Letters - integrates ad-hoc Call Center Documents into the same workflows for core system documents
- Interactive Marketing - relevant offers, at an opportune time, that are easy to fulfill/accept
- E-Payments from the PDF - ACH, Credit Card, Debit card, paid not as billed and variable payment plans
- Customer self servicing functionality - change address, end of lease settlement, line item dispute and more
- Collections Communications - rules based actionable documents as well as a data repository for IVR collections
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EBPP - Electronic Bill Presentment & Payment (EBPP) is a form of electronic billing where a company bills its customers and receives payment electronically over the Internet.[1] As the name also denotes, it addresses not only Bill Presentment, but also when applicable the process model for consumer payments to business.
Paperless customer communications – save on paper and postage and enable electronic servicing and marketing capabilities
Electronic documents - An electronic document is any electronic media content (other than computer programs or system files) that are intended to be used in either an electronic form or as printed output.
Customer Communications Management is a term highlighted by research companies such as Gartner Group, CEDAR document technologies, Forrester Research and Madison Advisors to define a convergent set of Information Technology solutions that together provide marketing communication professionals the ability to advance the way that they communicate with their customers.
