"Customer Communications Management strategies optimize costs and processes while creating multimedia communications that manage the customer experience and connect with consumers on a personal level."

Pete Basiliere
Research Director
Gartner

 

CEDAR Print and Mail Optimization

Print and mail services are expensive, and the cost of document-based communication is continually increasing. This places a significant burden on companies with extensive document-based communications requirements. CEDAR's Communications Platform can ensure they're not wasting their money.

The CEDAR platform handles the behind-the-scenes technology from source data through delivery (mail or electronic) to ensure effective communications over any delivery channel — with one point of contact for the entire process.

CEDAR’s integrated solution optimizes all phases of the process from document composition and print manufacturing, to postal optimization and delivery. Our relationships with best-in-class print partners ensure quality, on-time results every time.

While your print vendor may offer you the best possible technology for manufacturing your printed documents, it is never in their best interest to reduce your printing volumes. And often, they don’t employ best practices for optimizing what you print and mail.

CEDAR only uses best in class printer partners who ensure both quality and on-time results. We will help you reduce print volumes and optimize the process from source through document composition, manufacturing, printing and postal delivery — all while improving the effectiveness of your customer communications, print or electronic.

The secret to our robust managed print and mail services is the platform-based technology behind it.

 

Source Data Flexibility
  • Unformatted binary, text
  • Formatted print data (TXT, DJDE, AFP, Metacode, PDF)
  • XML
  • Single or multiple sources with CEDAR aggregation

Document and Communications Composition

System Generated Documents
From invoices and collections letters to marketing offers and alerts, delivered via post or electronically, CEDAR puts you in control of your brand and your message.

On-demand Letter Generation
CEDAR’s Rapid Letters makes your Customer Service Reps more productive and improves customer satisfaction.

Rules-based Marketing and Self Service
Create impactful messages that get your customers to respond.

Rapid Content Manager
Take control of the content of your customer communications.

Print and Mail Services

Print and Mail Services
Reduce print and mail costs by driving up electronic adoption while optimizing your print production processes.

Electronic Document and Communication Service

EIPP
Enable better customer interactivity, drive down costs and decrease DSO with CEDAR's EIPP system.

EBPP
Increase adoption of electronic presentment and payment when you use CEDAR's EBPP solution to deliver interactive bills via an email attachment.

Messaging and Event Driven Communications
Take advantage of two-way interactive electronic communications channels to provide timely alerts, notices and offers.

Push Delivered, Interactive PDF’s
Deliver fully personalized PDFs with the look, feel and navigational capabilities of a sophisticated website directly to individual customers' inboxes.

Portal and Data Warehouse Support Services

Portal Support
Secure, Web-based access and administration of your customized CEDAR Communications Platform

Data Warehouse Services
Secure storage, retrieval and archival of all your customer communications and transactions, regardless of originating data sources.

Electronic Form and Digital Signature Services
Drive immediate response from your customers with prefilled forms and e-signature capabilities.

end services

 

Increase Your e-Enrollment

CEDAR’s Enrollment Adoption Services will jump start your electronic communications program and drive down DSO.

Our Print Partners

CEDAR has Partner relationships and integration with long term, mutually beneficial operations, and system and practice integration.

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Optimize Print and Mail

Interested in reducing your print and mail costs?

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