"Customer Communications Management strategies optimize costs and processes while creating multimedia communications that manage the customer experience and connect with consumers on a personal level."

Pete Basiliere
Research Director
Gartner

 

CEDAR Print and Mail Optimization

Print and mail services are expensive, and the cost of document-based communication is continually increasing. This places a significant burden on companies with extensive document-based communications requirements. CEDAR's Communications Platform can ensure they're not wasting their money.

The CEDAR platform handles the behind-the-scenes technology from source data through delivery (mail or electronic) to ensure effective communications over any delivery channel — with one point of contact for the entire process.

CEDAR’s integrated solution optimizes all phases of the process from document composition and print manufacturing, to postal optimization and delivery. Our relationships with best-in-class print partners ensure quality, on-time results every time.

While your print vendor may offer you the best possible technology for manufacturing your printed documents, it is never in their best interest to reduce your printing volumes. And often, they don’t employ best practices for optimizing what you print and mail.

CEDAR only uses best in class printer partners who ensure both quality and on-time results. We will help you reduce print volumes and optimize the process from source through document composition, manufacturing, printing and postal delivery — all while improving the effectiveness of your customer communications, print or electronic.

The secret to our robust managed print and mail services is the platform-based technology behind it.

 

Source Data Flexibility
  • Unformatted binary, text
  • Formatted print data (TXT, DJDE, AFP, Metacode, PDF)
  • XML
  • Single or multiple sources with CEDAR aggregation

Print Document Composition

  • Rule-based print layout flexibility based on customer attributes (account type, value, status, demographics, special flags)
  • Whitespace management to optimize the number of pages used for the content
  • Rule-based content insertion using Rapid Content
  • Web-based document review and release approval on a job, batch or individual document basis

    Print Document Manufacturing

    • QA bar coding process by page or document, insertion quality and count tracking
    • Householding rules for inserting multiple documents with the same delivery address into a single mailing for cost effectiveness
    • Fill to Weight for adding optional marketing content when it will not affect postage rate (fill to 1oz., 2oz., and so forth)

      Postal Delivery Optimization

      • Address Correction of every address using the United States Postal Service® pre-mailing tool, Coding Accuracy Support System (CASS™), that verifies addresses with the USPS database of more than 150 million addresses, synced to CEDAR nightly
      • Address Forwarding using USPS NCOA™ processing that provides change of address information, synced to CEDAR nightly
      • Tracking of outbound and return envelopes for critical deliveries using the USPS post-mailing tool, Intelligent Mail® OneCode™ System
      • ZIP Sorting to 3- or 5-digit levels for maximum postal discounts based on tray-fill volume Manifest mailing for optimized postal rates and billing efficiency of postage costs

        Print Partner Network

        • Large volume buying enables pooling across customers
        • Partner relationships and integration with long term, mutually beneficial operations, and system and practice integration
        • Best-in-class specialists in color or B&W, cut sheet or roll fed, digital or press, industry verticals
        • Disaster recovery via multi-site networks per partner with pre-established connectivity and routing
        • Quality performance carefully monitored and managed by CEDAR with vendor replacement in case of poor performance

          Document and Communications Composition

          System Generated Documents
          From invoices and collections letters to marketing offers and alerts, delivered via post or electronically, CEDAR puts you in control of your brand and your message.

          On-demand Letter Generation
          CEDAR’s Rapid Letters makes your Customer Service Reps more productive and improves customer satisfaction.

          Rules-based Marketing and Self Service
          Create impactful messages that get your customers to respond.

          Rapid Content Manager
          Take control of the content of your customer communications.

          Print and Mail Services

          Print and Mail Services
          Reduce print and mail costs by driving up electronic adoption while optimizing your print production processes.

          Electronic Document and Communication Service

          EIPP
          Enable better customer interactivity, drive down costs and decrease DSO with CEDAR's EIPP system.

          EBPP
          Increase adoption of electronic presentment and payment when you use CEDAR's EBPP solution to deliver interactive bills via an email attachment.

          Messaging and Event Driven Communications
          Take advantage of two-way interactive electronic communications channels to provide timely alerts, notices and offers.

          Push Delivered, Interactive PDF’s
          Deliver fully personalized PDFs with the look, feel and navigational capabilities of a sophisticated website directly to individual customers' inboxes.

          Portal and Data Warehouse Support Services

          Portal Support
          Secure, Web-based access and administration of your customized CEDAR Communications Platform

          Data Warehouse Services
          Secure storage, retrieval and archival of all your customer communications and transactions, regardless of originating data sources.

          Electronic Form and Digital Signature Services
          Drive immediate response from your customers with prefilled forms and e-signature capabilities.

          end services

           

          Increase Your e-Enrollment

          CEDAR’s Enrollment Adoption Services will jump start your electronic communications program and drive down DSO.

          Our Print Partners

          CEDAR has Partner relationships and integration with long term, mutually beneficial operations, and system and practice integration.

          LEARN MORE

          Optimize Print and Mail

          Interested in reducing your print and mail costs?

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