Portal Support

CEDAR puts you in control of all of your communications with a suite of administration and customer support tool — all provided through a secure Web portal.

This portal is your individualized and customized management system for your communications platform providing:

  • Rapid content changes to any of your customer communications
  • Customer data and transaction detail histories
  • Audit trails
  • Version controls
  • Document approval management
  • Integration with you other systems (your website, billing websites and call center tools)
  • Secure and easy access across all of your systems with single sing-on (SSO)
  • Electronic form and digital signature services
  • User administration
  • Notifications delivery management: email, SMS
  • Failed email delivery remediation
  • Payment administration


Come explore how easy it is to access, manage and report on your customer communications.

Document and Communications Composition

System Generated Documents
From invoices and collections letters to marketing offers and alerts, delivered via post or electronically, CEDAR puts you in control of your brand and your message.

On-demand Letter Generation
CEDAR’s Rapid Letters makes your Customer Service Reps more productive and improves customer satisfaction.

Rules-based Marketing and Self Service
Create impactful messages that get your customers to respond.

Rapid Content Manager
Take control of the content of your customer communications.

Print and Mail Services

Print and Mail Services
Reduce print and mail costs by driving up electronic adoption while optimizing your print production processes.

Electronic Document and Communication Service

EIPP
Enable better customer interactivity, drive down costs and decrease DSO with CEDAR's EIPP system.

EBPP
Increase adoption of electronic presentment and payment when you use CEDAR's EBPP solution to deliver interactive bills via an email attachment.

Messaging and Event Driven Communications
Take advantage of two-way interactive electronic communications channels to provide timely alerts, notices and offers.

Push Delivered, Interactive PDF’s
Deliver fully personalized PDFs with the look, feel and navigational capabilities of a sophisticated website directly to individual customers' inboxes.

Portal and Data Warehouse Support Services

Portal Support
Secure, Web-based access and administration of your customized CEDAR Communications Platform

Data Warehouse Services
Secure storage, retrieval and archival of all your customer communications and transactions, regardless of originating data sources.

Electronic Form and Digital Signature Services
Drive immediate response from your customers with prefilled forms and e-signature capabilities.

end services

 

EIPP

Enable better customer interactivity, drive down costs and decrease DSO with CEDAR’s EIPP solution.

Take Control of Your Documents

Want to improve the total customer experience and speed electronic adoption? You can with Rapid Content Manager.

LEARN MORE

Turn Off Paper

Our Enrollment Adoption Program will jump start your electronic communications, reduce print and mail costs, decrease DSO and get you paid faster.

LEARN MORE