Reduce Service Contacts

With CEDAR's robust suite of communications solutions, you can improve the usability of what is sent to the insurance customer.  Every communication that your company sends to the customer needs to inform or confirm that an action has been taken (e.g. a policy has been purchased or a payment has been made) or request that they take an action.  

Simply put, the customer needs to understand what you are asking them to do and they need to have the ability to act or respond easily.

Calls and emails to your service center or agent when a customer is dissatisfied and frustrated drives unnecessary cost and impedes your ability to drive other revenue from the customer.  Studies from JD Power & Associates reveal what most of us already know: a frustrated customer is more likely to shop around for a different insurance carrier, making them more likely to leave.

Eliminate the churn by reducing the number of service contacts your customers have to make.  We offer the following solutions to reduce service contacts:

Cutting-Edge eBilling - a highly personalized bill that is delivered to each customer’s inbox in a secure interactive PDF that has the look, feel and navigational capabilities of a sophisticated website.

Electronic Form & Digital Signature Services - drive immediate responses from your customers with prefilled forms and e-signature capabilities.

Interested in learning more about how CEDAR can help you reduce your service contacts?