Increase Customer Self-Service

The importance of customer self-service has increased because it is a way for insurance carriers to reduce operational expenses, eliminate unnecessary calls to the contact center and reduce the exchange of paperwork. Today’s customer expects to be able to conduct business in the manner that is most satisfying to them–and retaining them will require you to provide them with multiple options.

Unfortunately, core systems were not always designed to quickly and easily provide the customer with the ability to perform self-service in web-portals or in the actual bills, forms and statements they receive. CEDAR bridges this gap between your core systems and the ideal self-service experience.

CEDAR’s Agile Communications Platform™ offers customer self-service functionality including:

Robust, Self-service Web Portals - allow the customer to log in through a website and view a statement or pay their bills.

Push-delivered, Interactice PDFs - a highly personalized bill within a secure, interactive PDF that looks and functions like a website.

Electronic Form & Digital Signature Services - a way to drive immediate responses from your customers with prefilled forms and e-signature capabilities.

Have a question about how CEDAR can help you offer more customer self-service?