Increase Efficiency In Your Contact Centers

Insurance carriers are taking a more customer-centric approach to addressing service issues, which has resulted in call centers evolving into contact centers.  In order to drive efficiency and to effectively resolve customer issues, contact centers must have the ability to:

• View all customer correspondence (actually see the correspondence the customer received
• Respond to issues using template-driven letter generation tools
• Manage templates without requiring involvement from the IT department

CEDAR’s Agile Communications Platform™ gives you a complete, 360-degree view of the customer.  With our Rapid Letters tool, all data is mapped and the contact center user is able to rapidly produce correspondence using a WYSIWYG (“what-you-see-is-what-you-get”) interface and deliver it to the customer through their preferred delivery channel–email, web portal, print and mail, SMS or fax.  Rapid Letters contains approval workflows and allows business users to manage letter templates without IT involvement.

Have questions about how CEDAR can help you increase contact center efficiency?