Multichannel Communication

Because your customers’ expectations regarding communication with service providers are being shaped outside of your industry alone, you need a strategy that meets your customers’ wide array of communication and servicing needs, while working within the realities of your internal systems.

And, in today's increasingly-connected world, customers want the freedom to choose how companies communicate with them, whether it’s through email, an app on their iPad or tablet, via a secure web portal, or even regular postal mail. Your customers expect you to be where they are.

To meet this expectation, organizations are continuously stretched to find ways to communicate with customers across multiple delivery channels – print and mail, web portal, interactive PDF, email, tablets, smartphones and SMS text. Constantly adopting and integrating new communication mediums is a significant challenge, but essential to creating a seamless conversation with each customer, enhancing their experience and increasing retention.

Web Portal

Customers want a quick and easy way to do business with you. With a CEDAR-hosted web portal, you can offer your customers a effective, easy-to-use self-servicing experience.  

The benefits of CEDAR's Sunrise™ Portal include:

• View & manage account in one place
• Convenient 24x7 self-servicing access
• Intuitive interface that promotes your brand
• Personalized offers 
• Integrated mobile app access
• Business-enabled content management

Click on the image for a more detailed look at our Web Portal solution.

Click on the image for a more detailed look at our Mobile App solutions.

Enhanced Print & Mail

CEDAR can redesign your current black and white printed documents and statements, transforming them into impactful color printed communications that grab your customers' attention.

The benefits of CEDAR's Enhanced Print & Mail service include:

• Consistent brand promotion
• Attractive, colorful & impactful
• Easy-to-understand format that eliminates customer confusion and lowers your call volume
• Enhanced with personally relevant offers and information

Click on the image for a more detailed look at Enhanced Print.

Emailed Interactive PDF

Through CEDAR's cutting-edge technology, you can now send customers their bills, invoices and statements in a robust, interactive PDF that has the look, feel and functionality that corresponds your actual website.

The benefits of CEDAR's Interactive PDF include:

• Attractive & personally relevant
• Customer account self-servicing within the PDF (authenticated profile management, payments, etc.)
• Highly secure communication delivery pushed to your customers inbox

Click on the image for a more detailed look at Interactive PDF.

Interested in learning more about multichannel delivery options for your customer-facing communications?