CEDAR Document Technologies invites you to attend our latest insurance webinar hosted by TowerGroup.

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Uncertainty is a common underlying theme for insurers in 2012. Global economic and regulatory pressures are mounting and morphing. Just when it feels that insurance management has gotten their hands around consumer and distributor issues, the playing field shifts. Data concerns and data opportunities abound, but many insurers still struggle with determining what initiatives will generate the most return on time and capital investment.

Growth will remain elusive in 2012, but strategies exist that can strengthen customer and distributor loyalty. At the heart of these strategies are communications and personal choices for sales and service. Is your organization strategically aligned to compete with insurers that already understand how to make this happen?

Webinar presenters Karen Pauli (TowerGroup) and Lee Nagel (CEDAR) will answer the following questions:

• What business drivers are shaping the insurance industry in 2012?
• How can insurers architect business strategies to deal with growing complexity in the insurance business?
• What technology initiatives must insurers have in place for successful business outcomes in 2012 and beyond?

This event promises:

• Expert outlook on the business drivers and leading strategic initiatives to manage insurance complexity amid continuing economic duress.
• A view of the strategic technology initiatives matching data to consumer and distributor demands that will generate innovative, sustainable results.
• Technology tools for communications that will drive customer loyalty-based growth.

Presenters:

Karen Pauli, Research Director

Karen Pauli is a Research Director in the insurance practice at TowerGroup. She covers a wide range of topics in propertyand casualty insurance, specializing in distribution, underwriting, claims, predictive analytics, core systems, and business optimization. Before joining TowerGroup, Karen was assistant vice president at OneBeacon Insurance, formerly Commercial Union. Besides directing development projects involving automated underwriting, predictive technologies, and agency point-of-sale functionality, she led product development projects, legislative compliance efforts, and underwriter training. Karen is a frequent speaker at insurance industry conferences and is regularly featured in industry periodicals. A graduate of Bradley University, she has a Bachelor of Science degree in history.

Lee Nagel, VP Insurance Practice

Lee Nagel heads up CEDAR’s insurance vertical practice. In this role, he is responsible for business development and maturing CEDAR’s technology and support infrastructure to meet the unique aspects of insurance communications and policy servicing. Mr. Nagel came to CEDAR from GMAC Insurance, where he oversaw Personal Lines Ecommerce operations. Prior to GMAC, he held various P&L roles for Esurance and AIG. Mr. Nagel also served as an in-house attorney for AIG. He earned both a J.D. and M.B.A. from Case Western University and a B.S. in business administration and a master’s certificate in Internet marketing from the University of San Francisco. He is a member in good standing of the State Bar of Georgia.

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