CEDAR’s business-to-consumer, electronic bill presentment and payment (EBPP) solution goes far beyond simply inserting individualized mainframe billing data into a boring, impersonal form. It gives you the ability to deliver a highly personalized bill to each customer’s inbox in a secure interactive PDF that has the look, feel and navigational capabilities of a sophisticated website.
Delivery of interactive bills via an email attachment has been proven to increase customer adoption of electronic presentment and payment. This leads to more customers paying electronically and higher paper turn-off rates. Customers receive their bills faster, open them sooner and pay them more quickly than they pay paper bills, significantly reducing DSO.
This isn’t an either/or solution. In addition to delivering personalized electronic bills via email, you can also present bills that maintain your brand’s integrity on paper and via a Web portal.
CEDAR's eBilling and eInvoicing Accelerators:
Source Data Flexibility
- Unformatted binary, text
- Formatted print data (TXT, DJDE, AFP, Metacode, PDF)
- XML
- Single or multiple sources with CEDAR aggregation
Bill Composition
- Optimized print and electronic bill, letter and notice composition
- Any type of document: statements, letters, notices, marketing, compliance
- Any type of layout: portrait, landscape, special
- Layout and color schemes based on customer attributes (account type, value, status demographics, special flags)
- Designs matched to your style guides, branding standards
- Messaging zone for client-managed messages (Rapid Content)
- Optional rules for bill detail inclusion (e.g. electronic statements only)
- Flexible Layout and remittance slip designs for optimal payment, enrollment and customer experience
Electronic Bill Interactivity
- Password security and PassMark™ authentication provide highest standards for secure access.
- Intra-document navigation to account summary, details, payment, disputes, account updates
- Internet resource links to websites, Web services, streaming media, marketing offers, chat windows
- Embedded marketing, instructional, service and transaction content using Adobe® Flash®
- Real-time embedded smart form transactions for payment, purchase, self service, dispute, account management using smart forms
Email Delivery Optimization
- True document push delivery direct to customer via email attached secure, interactive PDF
- Email and SMS event driven notifications (document ready, payment processed, transaction confirmations, etc.)
- RFC-compliant email message body and header format (MIME)
- Email body and subject line personalization
- FROM address DNS optimization and tracking ID embedded
- CEDAR's email program certified by Return Path
- Email delivery resolution using bounce trend analysis and ISP outreach
Billing Portal Delivery
- Summary of Account interface with bills, notices, letters, amounts due, individual bill summary and detail data presentation in HTML and PDF
- Stream invoices or letters to browser, save local or email/fax to 3rd party
- Line item (summary or detail) dispute entry and reporting
- Data extract downloads (e.g. Quicken, MS Money)
- Delivery Preference and self management for all enabled documents
- Delivery and transaction tracking history
Servicing and Support Portal
- Single sign-on, SAML and XML data APIs for website embedding of functions
- All customer invoice functions accessible by CSRs
- CSR administration of access rights control (add, remove, manage)
- Invoice delivery and transaction global search interfaces
- Customer enrollment and delivery preference management and password resets
- Troubleshooting guide and built in help and streaming media CSR training
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