"Technology is not about
making things simple —
It’s about enabling more complexity."

Benn Konsynski, PhD
Professor of Business Technology
Goizueta School of Business
Emory University
CEDAR Board Member

Electronic communications are a business imperative

Customers are demanding easier, faster, more secure ways to do business on-line, and businesses are searching for ways to reduce their ever-escalating costs for print and mail.

Whether sending bills to consumers or invoices to business customers, electronic presentment and payment offers substantial ROI.

Research confirms the payoff:

Up to 90% reduction in print and mail cost with high adoption rates
Lower Call Center support costs as effective self-service reduces customer need to interact with agents
Faster bill turnaround, reduced DSO, improved customer loyalty and added revenue opportunities
E-bill users are 12.5% less likely to leave, are 35% more likely to pay their bills on time, and purchase 20% more products than paper bill users
Automatic, recurring payment users are 14% less likely to leave and 86% more likely to pay their bills on time
E-bill users who also use recurring payments are more loyal and more profitable than other customer segments

Our unique approach to unlocking the data in your core systems and our push-delivered interactive electronic documents can dramatically reduce your print and mail volumes, increase your electronic adoption rates and improve the opt-in of electronic only communications. All the while improving the effectiveness your customer communications — and your customers’ satisfaction.

Interested in learning more?

Ask Our Expert Request A Demo

Document and Communications Composition

System Generated Documents
From invoices and collections letters to marketing offers and alerts, delivered via post or electronically, CEDAR puts you in control of your brand and your message.

On-demand Letter Generation
CEDAR’s Rapid Letters makes your Customer Service Reps more productive and improves customer satisfaction.

Rules-based Marketing and Self Service
Create impactful messages that get your customers to respond.

Rapid Content Manager
Take control of the content of your customer communications.

Print and Mail Services

Print and Mail Services
Reduce print and mail costs by driving up electronic adoption while optimizing your print production processes.

Electronic Document and Communication Service

EIPP
Enable better customer interactivity, drive down costs and decrease DSO with CEDAR's EIPP system.

EBPP
Increase adoption of electronic presentment and payment when you use CEDAR's EBPP solution to deliver interactive bills via an email attachment.

Messaging and Event Driven Communications
Take advantage of two-way interactive electronic communications channels to provide timely alerts, notices and offers.

Push Delivered, Interactive PDF’s
Deliver fully personalized PDFs with the look, feel and navigational capabilities of a sophisticated website directly to individual customers' inboxes.

Portal and Data Warehouse Support Services

Portal Support
Secure, Web-based access and administration of your customized CEDAR Communications Platform

Data Warehouse Services
Secure storage, retrieval and archival of all your customer communications and transactions, regardless of originating data sources.

Electronic Form and Digital Signature Services
Drive immediate response from your customers with prefilled forms and e-signature capabilities.

end services

Increase Your e-Enrollment

CEDAR’s Enrollment Adoption Services will jump start your electronic communications program and drive down DSO.

Learn more

Bleeding on the Bleeding Edge

Are you chasing the "Next Hot Thing" while ignoring some important basics that can dramatically improve customer satisfaction?

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Push Delivered e-Documents

Did you know that with interactive PDFs your customers can do practically anything they would do on your website but without ever leaving their email inbox? Find out how.

INTERACTIVE PDFs