System Generated Documents

System generated documents are the core of your communications. From account information updates, change in services notifications, invoices, statements and policies to reminders, alerts, collections processes and marketing campaigns, your documents are the workhorse of your customer communications.

Whether printed or electronic, each document you send to a customer creates a vital link with them. CEDAR makes it possible for you to manage all critical components of your communications, allowing you to:

  • Create a consistent look and feel for all of your documents and communications — both printed and electronic.
  • Take advantage of Rapid Content Manager to produce clean and clear communications that are easy to navigate and elicit the desired responses from your customers.
  • Quickly and easily create personalized and customized communications to a single customer or an unlimited number of customers with the same selected attributes using to power of On-Demand Rapid Letters.
  • Increase enrollment and adoption of electronic communications while simultaneously getting customers to turn off print with our Enrollment Adoption Program.


How does CEDAR do it? By combining the power of our Communications Platform with intuitive, easy-to-use content management tools that allow you to create both system-generated and ad hoc communications.

The example below shows a CEDAR transformed document — an attractive and effective communication that gets read — and gets customers to respond.

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Document and Communications Composition

From invoices and collections letters to marketing offers and alerts, delivered via post or electronically, CEDAR puts you in control of your brand and your message.
CEDAR's Rapid Letters makes your Customer Service Reps more productive and improves customer satisfaction.
Create impactful messages that get your customers to respond.
Take control of the content of your customer communications.

Print and Mail Services

Reduce print and mail costs by driving up electronic adoption while optimizing your print production processes.

Electronic Document and Communication Service

Enable better customer interactivity, drive down costs and decrease DSO with CEDAR's EIPP system.
Increase adoption of electronic presentment and payment when you use CEDAR's EBPP solution to deliver interactive bills via an email attachment.
Take advantage of two-way interactive electronic communications channels to provide timely alerts, notices and offers.
Deliver fully personalized PDFs with the look, feel and navigational capabilities of a sophisticated website directly to individual customers' inboxes.

Portal and Data Warehouse Support Services

Secure, Web-based access and administration of your customized CEDAR Communications Platform
Secure storage, retrieval and archival of all your customer communications and transactions, regardless of originating data sources.
Drive immediate response from your customers with prefilled forms and e-signature capabilities.

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eInvoicing

Create invoices that are easy to format, present and act on.

Take Control of Your Documents

Enable segmented, flexible marketing messaging with Rapid Content Manager.

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Turn Off Paper

Our Enrollment Adoption Program will jump start your electronic communications, reduce print and mail costs, decrease DSO and get you paid faster.

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