"Customer Communications Management is rapidly evolving from an infrastructure issue to a business strategy."

Mark Breading
Partner
Strategy Meets Action

 

Document and Communications Composition

Are you getting your customers to turn off printed communications?

Can your customers choose when and how they receive alerts?

Do your invoices look the same as they did in the '80s?

Do your core systems limit your ability to create personalized communications?

Are you looking for the ability to make rapid changes to your communications — without costly IT projects?

The documents you send to your customers are your primary communications channel. How customers interact with you and your services and how they feel about their relationship with you is largely influenced by how well you communicate with them.

Don’t let your documents be guilty of:

  • Making account information difficult to understand and navigate
  • Unnecessarily complicating service change notices
  • Burying important information in legalese
  • Not offering easy self-service options that can be immediately acted upon
  • Not properly representing your brand in image and tone

If your documents suffer from any of these problems, then you are missing opportunities to build strong, lasting relationships. In fact you may be driving up your call center activity and costs while driving business away.

CEDAR’s Document and Communications Composition services can unlock the data in your core systems without costly IT projects and enable you to deliver effective, personalized and actionable communications with your customers — electronically or in print.

Come find out how.

Document and Communications Composition

System Generated Documents
From invoices and collections letters to marketing offers and alerts, delivered via post or electronically, CEDAR puts you in control of your brand and your message.
On-demand Letter Generation
CEDAR's Rapid Letters makes your Customer Service Reps more productive and improves customer satisfaction.
Rules-based Marketing and Self Service
Create impactful messages that get your customers to respond.
Rapid Content Manager
Take control of the content of your customer communications.

Print and Mail Services

Print and Mail Services
Reduce print and mail costs by driving up electronic adoption while optimizing your print production processes.

Electronic Document and Communication Service

EIPP
Enable better customer interactivity, drive down costs and decrease DSO with CEDAR's EIPP system.
EBPP
Increase adoption of electronic presentment and payment when you use CEDAR's EBPP solution to deliver interactive bills via an email attachment.
Messaging and Event Driven Communications
Take advantage of two-way interactive electronic communications channels to provide timely alerts, notices and offers.
Push Delivered, Interactive PDF's
Deliver fully personalized PDFs with the look, feel and navigational capabilities of a sophisticated website directly to individual customers' inboxes.

Portal and Data Warehouse Support Services

Portal Support
Secure, Web-based access and administration of your customized CEDAR Communications Platform
Data Warehouse Services
Secure storage, retrieval and archival of all your customer communications and transactions, regardless of originating data sources.
Electronic Form and Digital Signature Services
Drive immediate response from your customers with prefilled forms and e-signature capabilities.

end services

 

Increase Electronic Enrollment

Looking to increase your electronic communications adoption rate?
Find out how

Go Paperless

CEDAR’s Enrollment Adoption Program will jump start your electronic communications.

MORE DETAILS

A White Paper

Is what’s in the envelope worth the stamp on the envelope? Read to learn how to overcome the barriers to effective communications.

VIEW PDF