Project Manager

The Project Manager is responsible for documenting, planning, managing, and successfully implementing complex solutions on-time and within budget. This role will be involved from the initial sales cycle through requirements gathering, design, development, testing, and finally deployment. They are also responsible for defining project scope and ensuring that scope is delivered in such a way that all stakeholder success criteria have been met or exceeded.

• Define scope and document customer requirements in clear and concise manner.
• Develop and manage integrated project plans for all critical path activities.
• Ability to coordinate multiple tasks simultaneously according to management priorities
• Schedule and facilitate cross functional project meetings to promote progress and visibility.
• Develop tools and processes for managing schedules, reducing risk and eliminating conflicts.
• Develop reports, presentations, diagrams, and documentation to communicate activity, processes, resource allocation, and other information to management and staff.
• Provide support to line managers for cross departmental or external coordination as needed.
• Build and manage relationships with stakeholders in order to understand and achieve business objectives while setting and adjusting expectations as necessary.
• Establish and maintain effective scope and change control procedures.
• Manage the customer acceptance testing, including punch list resolution, change management, and final approval.

• A proven track record of successful project implementation in a software environment.
• Experience managing diverse project teams spanning multiple business units.
• Excellent client facing and communication skills.
• The ability to multi-task on multiple projects simultaneously and manage details specific to each project.
• The ability to analyze and document detailed requirements in a clear concise manner.
• Experience of the whole project life cycle, able to operate in the initial requirements and conceptual design stage, in the depths of system testing, and at each stage in between.
• The ability to foster motivation within the project team to meet tight deadlines.
• Articulate and effective communicator (oral and written) with excellent interpersonal skills with the ability to have a positive impact and influence key decisions.

• Experience with project planning tools such as Microsoft Project.
• Experience with project task tracking tools such as SourceForge.
• Experience with project collaboration tools such as Webex.
• Advanced skills in Microsoft Visio, Powerpoint, Excel, and Word.
• Familiarity with Adobe Acrobat, Reader, and Professional.
• Familiarity with core architecture elements such as JAVA, Linux, Oracle and Tomcat/Apache.
• Ability to mine, organize, and analyze data in an efficient manner.

• Bachelors degree required, preferably in business, engineering, or information systems.
• Project Management Professional (PMP) and PMI certification are highly preferred.

• 5+ years project management experience managing complex technical projects through the entire project lifecycle.
• 5+ years of experience in developing and documenting IT requirements.
• 5+ years of experience in document imaging and workflow systems.
• 5+ years of experience in managing large, diverse, cross functional teams and in leading IT development projects with demonstrated success meeting tight deadlines.

Reports to: VP of Professional Services

Junior Java Developer

SaaS (Software as a Service) provider of communications solutions seeks a motivated individual who has experience (academic and/or professional) developing/testing Java applications and who enjoys learning. Initial work will be in the realm of web applications that support a suite of capabilities that comprise CEDAR*s comprehensive customer communications solutions that are developed and deployed in a SaaS environment.

• Strong problem solving abilities, documentation skills, organizational skills and attention to detail
• Strong interpersonal skills in working with range of business and technical personnel
• Strong personal accountability for the quality of applications being developed and tested
• Understanding of the SDLC process
• Ability to work independently and drive tasks to completion
• Protection of the company's intellectual property from accidental loss, malicious damage or theft

• Java programming and JUNIT testing experience (academic and/or professional)
• SQL-based relational databases (Oracle or MySQL)
• General usage level experience with Windows and UNIX/Linux operating systems
• Strong willingness to learn and work in a team oriented environment

• SWING and JMX application development
• JSP application development
• JMS application development
• Experience with Eclipse IDE
• Experience supporting Java applications on a GlassFish or WebLogic platform
• Experience with the Selenium suite of test automation tools
• Experience with XML markup and data structures

• B.S. degree in computer engineering or computer science (or equivalent professional experience)

Network Administrator

Internet-based managed services provider seeks a Network Administrator to join its Service Operations division. This is a technical position involving a complex multi-service production environment. The candidate must be well rounded and possess a depth of experience that allows for grasping of issues quickly. This candidate must be able to work with a diverse high-performance team in a fast-paced 24x7x365 setting with on-call duties as required.

• 5+ years of progressively responsible experience supporting LAN and WAN environments in a 24x7 commercial setting
• Ability to work well with application developers, customers, operations staff, and business units
• Ability to work under pressure and within aggressive schedules

• In-depth knowledge of Cisco ASA and Catalyst 45xx switches in redundant configurations
• Experience with IPsec VPN setup, configuration and troubleshooting
• Working knowledge of UNIX host networking configurations
• Maintains current knowledge of networking hardware, software, and standards
• Experience with network monitoring and management tools
• Experience configuring and supporting various Cisco network devices and IOS/PIX OS
• Experience with multiple routing protocols; STP, HSRP, BGP, iBGP, OSPF
• Experience supporting highly redundant networks using HSRP and multiple layers of redundancy
• Knowledge and experience supporting WAN environments based on both public and private carrier solutions, such as Frame Relay, point-to-point, T1, DS3, OC-x, MPLS, encrypted tunnels over public networks
• Experience with network security systems and designs
• Experience with Cisco-based wireless networks
• Experience with L3-L7 load balancing appliances (Barracuda, F5, A10, etc)

 Bonus Skills:

• Cisco Certifications
• Advanced Unix/Linux operating system experience
• Ability to write Linux/Unix scripts in some administrative language (Tk, Perl, shell)
• Network Security Administration/Engineering

• Capacity management
• Network performance management
• Network security management
• Network configuration/change management
• Multi-site VPN management
• Network monitoring
• Operational support and troubleshooting
• Project support (internal and new customer deployments)
• Create/maintain network diagrams and other documentation
• Support other CEDAR technology teams as needed

• Formal technical training or better required

• Manager, Enterprise Infrastructure

Database Developer

The Database Developer works with the Product Development teams to design and develop PL/SQL packages, triggers, stored procedures, and optimal JDBC calls. The developer will work closely with other programmers and be responsible for documenting and maintaining the deployed solutions.

• The creation and maintenance of PL/SQL packages, functions, and stored procedures
• The creation and maintenance of scripts (SQLPlus/Bash/Perl) used in database change management, MySQL to Oracle migrations, and initial schema setup
• The creation and maintenance of database schema diagrams

• Unix/Linux operating systems experience
• Proficiency in SQL
• Proficiency in PL/SQL
• Proficiency with Unix Shell scripting

• ERWin Experience
• Perl Scripting

• Interpreting written application requirements and applying sound practices to developing database services for large volume online services
• Participating as a team member in a formal development lifecycle and release control process
• Ability to lead a team when required, while still performing database development duties

• Understanding of the SDLC process
• Strong analytical skills
• Ability to work independently and drive tasks to completion
• Strong interpersonal skills in working with other developers and operational IT end users

• BS or higher required

• 3+ years database development experience

Client Services Manager

The Client Services Manager is responsible for all aspects of CEDAR client support upon the commencement of production transaction operations. The details of these responsibilities are as follows:

• Directly manage CEDAR’s Client Service Delivery Managers
• Lead Client Support team in the everyday activities, to be a resource, remove roadblocks and aid in client requests to ensure top quality of service
• Tasked to drive the Service delivery strategy and its execution, ensure client satisfaction, and identify expansion opportunities
• Responsible for aiding in the training and development of the Client Service team members on production education
• Provide feedback related to on-going employee performance evaluations
• Be the primary escalation point for client questions and concerns
• Track the billing, activity and quality metrics for each client
• Support the account management teams regular client review meetings
• Ensure high levels of client satisfaction with CEDAR’s contracted services
• Track & manage contract status and renewal of existing client services customers
• Nurture and manage client reference contacts to support sales and marketing activities
• Track the service delivery revenue, profitability, quality and trends of client activities
• Implement a continuous improvement program for key service delivery metrics
• Respond to client escalations by working with the internal CEDAR teams on a mutual solution

• Excellent written and verbal communication skills
• Excellent client negotiation skills
• Demonstrated hands-on experience and good working knowledge of software development, testing, change management and project management skills
• Demonstrated ability to document and resolve issues
• Ability to work in a demanding and rapidly changing environment
• Commitment in being pro active and being a problem finder for the clients
• Advanced MS Office abilities

• 7-10 years experience in an account manager or client service/client facing role
• Project Management
• Managing and Negotiating Client Contracts and Renewals
• Managing at least 5 direct reports at any given time
• Experience with the Software Development Lifecycle

• Bachelors degree required, advanced degree a plus

• Software Implementation Experience
• Business Analyst Experience
• Software Testing Experience

XML Data Analyst

The XML Data Analyst is responsible for the analysis, interpretation, and normalization of client data feeds. This involves the configuration and testing of internally developed software tools that normalize the input data into XML. This position calls for a proactive elicitation and analysis of requirements as well as the diligent management of project deliverables in a highly collaborative environment.

• Client data analysis
• Application configuration for the purpose of normalizing client data to XML
• Development and testing of data use cases
• Proposal of data design options and recommendation of solutions
• Serve as a subject matter expert on the normalization of client data within an XML framework
• Requirements elicitation and analysis
• Timely management of project deliverables

• Demonstrable experience with:
  1. XML (including the design and maintenance of data structures and schemas)
  2. Complex data analysis, modeling, formatting, and mapping
  3. Complex regular expressions
• Proven ability to work with unstructured data (e.g., invoices, statements, EOBs, insurance policies, letters, and bills)
• 3-5 years of experience in the use of Unix operating systems (Solaris or Linux)
• Some experience writing and maintaining scripts (shell variants or perl)
• Excellent oral and written communication skills

• 1-3 years XSLT development experience
• Recent experience with data formatting for the purposes of document composition
• Some familiarity with print operations
• High volume transactional document manufacturing and delivery
• Understanding of Print Description Languages (Metacode, DJDE, Postscript, PCL, AFP, or Impact)
• Recent experience with XML editing/development tools like Oxygen or Altova XMLSpy

• Strong organizational and critical thinking skills
• Motivated and self-starter
• Able to work and learn independently

• Bachelors degree or equivalent experience

• 5+ years of business system data analysis

Interface Developer

The Interface Developer will work with the Web Services team to take ownership of JavaScript and browser level programming. The Interface Developer will also work with team lead on scheduling and tasking of these features.

• The development of robust and consistent UI interfaces for HTML and PDF pages
• The protection of company intellectual property from accidental loss, malicious damage, or theft

• HTML and CSS layout
• JavaScript programming language for HTML and PDF
• Windows/Unix/Linux operating systems experience

• Provide HTML pages with JavaScript prepared for JSP code integration
• Provide JavaScript and Form layout for PDF documents
• Interpreting written UI and application requirements and applying sound interface practices to developing robust applications for large volume online services
• Participating as a team member in a formal development lifecycle and release control process

• Ability to work independently and drive tasks to completion
• Strong interpersonal skills in working with other developers and operational IT end users

• BS or higher required

• Minimum 2+ years* experience in HTML layout
• Minimum 2 years in JavaScript development

end career